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32nd Annual Charleston Conference Issues in Book and Serial Acquisition
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Thursday, November 8 • 2:00pm - 3:30pm
Sub Group Response Variability in the LibQUAL+TM Information Control Dimension

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LibQUAL+TM is a tool that libraries use to assess service quality internally and to compare against peer institutions. However, analysis of sub groups within disciplines is not well represented in the literature. In an ever changing academic environment, customization of service changes the status quo and leads to best practices. Surely, most librarians are familiar with this tool and conversations about different global experiences will keep the session lively and informative.

avatar for Ibironke Lawal

Ibironke Lawal

Science & Engineering Collections Librarian, Virginia Commonwealth University
I have been at VCU for over a decade as collections librarian and liaison to the School of Engineering and science departments in the College of Humanities and Sciences. Providing effective service to students, moving them toward academic excellence, assisting faculty to reach their career goals are the things that motivate me. Apart from my regular duties, I have worked as chair of Diversity Plan Task Force and LibQUAL+TMTask Force, and member... Read More →

Thursday November 8, 2012 2:00pm - 3:30pm
Courtyard Marriott Outside Cypress Ballroom