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32nd Annual Charleston Conference Issues in Book and Serial Acquisition
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Thursday, November 8 • 2:15pm - 3:00pm
A Conversation With Technical Services Librarians and Publishers: A Workshop on Process Enhancement

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Publishers often lack insight into the role of Technical Services Librarians, and conversely T.S. Librarians all too often lack information about Publishers that would lead to quicker problem resolution.  The goal here is to map out a standard practice of interaction between Technical Services Librarians & Publishers, so that we can have better communication, and ultimately better service for our patrons and customers.  Library practices vary from one institution to another.  Practices will vary by size of the library, size of the publisher, how serials or ebooks are paid for (subject fund, centrally) and who initiates requests (subject specialists, patron-driven acquisition).  Some items to discuss: How are cancellations handled? What are the most effective communication pathways? How are policies/changes made (e.g. role of advisory boards in this process)?  Having libraries learn about what are the most effective ways to communicate with publishers would be helpful to attendees.

avatar for Jane Bethel

Jane Bethel

Electronic Resources/Reference Librarian, US Environmental Protection Agency
As a UNC-Chapel Hill School of Information and Library Science librarian, Jane is contracted by the US Environmental Protection Agency (EPA) in Research Triangle Park (RTP), North Carolina. Jane earned her MLIS degree from Dominican University in River Forest, IL. She has managed the serials collection for the EPA-RTP Library for over two years. For seven years before that, she managed serials at St. Olaf College in Northfield, MN.
avatar for Margaret Hogarth, MLIS, MS

Margaret Hogarth, MLIS, MS

Environmental Studies, The Claremont Colleges Library

Beth Hoskins

Library Relations Coordinator, Duke University Press
Beth Hoskins has worked at Duke University Press for 10 years. She has held positions dedicated to supporting library customers in the customer service, journals marketing, and library relations departments.  | | |

Mark Johnson

Director, Publisher Relations, HighWire
avatar for Alexis Manheim

Alexis Manheim

Head, Acquisitions Department, Stanford University Libraries
Alexis Manheim joined the staff of the Acquisitions Department in the Stanford University Libraries as the Electronic Resources & Technology Librarian in 2010. After starting her career working in reference and government and legal information, she made her way into technical services through positions at RLG, OCLC, and Millsaps College. Alexis holds a MA in American History and MLS from Indiana University, Bloomington.
avatar for Audrey Powers

Audrey Powers

Associate Librarian, College of the Arts, University of South Florida
I am an Associate Librarian at the University of South Florida. Currently, I work with students and faculty in The College of The Arts, but in my former life I was a Science librarian. These very different roles have provided me with the unique opportunity to work with researchers, faculty and students who are intriguing and dedicated to the disciplines they are engaged in. | | As a Charleston Conference Director I collaborate with other... Read More →

Albert Sciamanna

Vice President Customer Service and Fulfillment, SAGE Publications
Albert Sciamanna heads up SAGE's customer service and fulfillment related teams. He has been with SAGE for 8 years and has supported SAGE in setting up back office and customer service procedures while making the change to a more electronically driven environment. | Prior to joining SAGE, Albert spent more than 15 years at Elsevier in a wide variety of functions ranging from editorial/production to sales and product management in both... Read More →
avatar for Anneliese Taylor

Anneliese Taylor

Assistant Director, Scholarly Communications & Collections, University of California, San Francisco Library
Anneliese leads scholarly communication activities and oversees collection development and technical services at the UCSF Library. She earned her MLIS at the University of Texas @ Austin, and is passionate about transformation in scholarly publishing.

Barbara Walker

Content Licensing and Sales Manager, FASEB Office of Publications

Thursday November 8, 2012 2:15pm - 3:00pm
School of Science and Mathematics Building - Auditorium 202 Calhoun Street, Charleston, SC 29401