32nd Annual Charleston Conference Issues in Book and Serial Acquisition
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Thursday, November 8 • 2:15pm - 3:00pm
A Conversation With Technical Services Librarians and Publishers: A Workshop on Process Enhancement

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Publishers often lack insight into the role of Technical Services Librarians, and conversely T.S. Librarians all too often lack information about Publishers that would lead to quicker problem resolution.  The goal here is to map out a standard practice of interaction between Technical Services Librarians & Publishers, so that we can have better communication, and ultimately better service for our patrons and customers.  Library practices vary from one institution to another.  Practices will vary by size of the library, size of the publisher, how serials or ebooks are paid for (subject fund, centrally) and who initiates requests (subject specialists, patron-driven acquisition).  Some items to discuss: How are cancellations handled? What are the most effective communication pathways? How are policies/changes made (e.g. role of advisory boards in this process)?  Having libraries learn about what are the most effective ways to communicate with publishers would be helpful to attendees.

avatar for Jane Bethel

Jane Bethel

Electronic Resources/Reference Librarian, US Environmental Protection Agency
As a UNC-Chapel Hill School of Information and Library Science librarian, Jane is contracted by the US Environmental Protection Agency (EPA) in Research Triangle Park (RTP), North Carolina. Jane earned her MLIS degree from Dominican University in River Forest, IL. She has managed... Read More →
avatar for Margaret Hogarth

Margaret Hogarth

Resource & Acquisition Team Leader, Claremont Colleges Library
Margaret Hogarth is the Information Resources Acquisitions Team Leader at the Claremont Colleges Library, where she works with electronic resources, acquisitions and STEM-related services. She has an MLIS from California State University, San Jose and a Masters in Environmental Studies... Read More →

Beth Hoskins

Library Relations Coordinator, Duke University Press
Beth Hoskins has worked at Duke University Press for 10 years. She has held positions dedicated to supporting library customers in the customer service, journals marketing, and library relations departments. 

Mark Johnson

Director, Publisher Relations, HighWire
avatar for Alexis Manheim

Alexis Manheim

Head, Acquisitions Department, Stanford Libraries
Alexis Manheim joined the staff of the Acquisitions Department in the Stanford University Libraries as the Electronic Resources & Technology Librarian in 2010. After starting her career working in reference and government and legal information, she made her way into technical services... Read More →
avatar for Audrey Powers

Audrey Powers

Associate Librarian, University of South Florida
I am an Associate Librarian at the University of South Florida. Currently, I work with students and faculty in The College of The Arts, but in my former life I was a Science librarian. These very different roles have provided me with the unique opportunity to work with researchers... Read More →

Albert Sciamanna

Vice President Customer Service and Fulfillment, SAGE Publications
Albert Sciamanna heads up SAGE's customer service and fulfillment related teams. He has been with SAGE for 8 years and has supported SAGE in setting up back office and customer service procedures while making the change to a more electronically driven environment. Prior to joining... Read More →
avatar for Anneliese Taylor

Anneliese Taylor

Head of Scholarly Communication, UCSF

Barbara Walker

Content Licensing and Sales Manager, FASEB Office of Publications

Thursday November 8, 2012 2:15pm - 3:00pm EST
School of Science and Mathematics Building - Auditorium 202 Calhoun Street, Charleston, SC 29401