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32nd Annual Charleston Conference Issues in Book and Serial Acquisition
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Thursday, November 8 • 2:15pm - 3:00pm
Measuring and Applying Data about Users in the Seton Hall Library

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Measuring the use and outcomes of scholarly reading demonstrates the value of library collections and helps librarians make decisions about collections and services. This presentation presents data on how faculty and students at Seton Hall University locate, obtain, read, and use scholarly articles and books, how librarians can learn from the findings to better meet user needs, and how the library can present its findings to stakeholders.


Data were gathered using questionnaire surveys of university faculty, graduate students, and undergraduate students as part of the IMLS Lib-Value project and based on Tenopir and King Studies conducted since 1977. Many questions used the critical incident of the last article and book reading to enable analysis of the characteristics of readings, in addition to characteristics of readers.


Seton Hall’s e-journal collection is vital to its users, supporting faculty research and teaching and student coursework.  However, high use of books from non-library sources suggests some deficiencies in the collection.  Findings show an opportunity to brand library material to clearly distinguish it from what is perceived as ‘free on the web’, examine use of both print and e-books, and work with professors to increase student awareness and use of library resources.


Our presentation highlights two areas of importance for librarians and its stakeholders.  First, we demonstrate a useful method for measuring library value.  Second, we show how a university library can apply survey findings to its situation, informing collection development and budget allocation. Seton Hall University is not alone in its struggle for funding during nationwide budget cuts coinciding with rising journal prices, and is an example of how libraries can express their value and learn how to best meet its users’ needs.

avatar for Lisa Rose-Wiles

Lisa Rose-Wiles

Science Librarian / Associate Professor, Seton Hall University
Lisa Rose-Wiles is the Science Librarian at Seton Hall University Libraries in South Orange, New Jersey.  She holds an MLS from Rutgers University and a PhD in Biological Anthropology from Washington University in St. Louis. Prior to moving into the library field, Lisa conducted field research on capuchin monkeys in Costa Rica, Argentina and Suriname. Her current research focuses on scholarly communication and usage patterns of library... Read More →
avatar for Carol Tenopir

Carol Tenopir

Chancellor’s Professor, University of Tennessee, Knoxville
A frequent speaker at professional conferences and prolific author, Carol Tenopir is a Chancellor's Professor and Director of the Center for Information and Communication Studies at the University of Tennessee. She is on the Board of Directors for project COUNTER and the Principal Investigator for research projects that investigate measuring the value and outcomes from scholarly reading and data management.

Rachel Volentine

Research Coordinator, University of Tennessee
Rachel Volentine is a 2011 MLIS graduate from University of Tennessee and is a research coordinator for the Center for Information and Communication Studies at the University of Tennessee. She has a Bachelor's in history from Berry College in Rome, Georgia.  Her current research is on the shifting behaviors and attitudes of researchers in the current changing digital times. |    | |

Thursday November 8, 2012 2:15pm - 3:00pm
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403