32nd Annual Charleston Conference Issues in Book and Serial Acquisition
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Friday, November 9 • 2:15pm - 3:00pm
We Asked and They Told Us: Comparing User and Librarian Service Perceptions

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The study and survey instrument developed by the presenters examines the perceptions and preferences of users and library staff in the information commons (IC) environment. The presenters developed two survey instruments, one for library users and one for library staff, to measure responses of the same or similar questions asked of IC users and staff at five academic university libraries throughout the United States. Focusing on the University of Florida results gathered from user and staff responses, the presenters provide charts and grafts to delineate the divide or lack of understanding existing between library service providers and their customers across the five institutions that participated in the study. The presenters will involve the audience through discussion about actions that librarians can take to partner with the user in developing services that realistically address customer needs. Finally the presenters show how survey results are influencing innovation and implementation of user driven services within these libraries.


Michele Crump

Access Support Librarian, University of Florida
Michele Crump is the head of Access Support at the University of Florida Libraries. Prior to her current position, she has served in various technical services positions at Florida since 1991: Emerging Technology Librarian, interim Director of Technical Services Division, and chair... Read More →
avatar for LeiLani Freund

LeiLani Freund

H&SS Library West Assessment/Information Services Coordinator, University of Florida, George A. Smathers Libraries
LeiLani Freund is currently the Assessment/Information Services Coordinator and a reference librarian and Linguistics subject specialist at the Library West Humanities and Social Sciences Library, the largest branch of the University of Florida Libraries. She has been at Florida for... Read More →

Friday November 9, 2012 2:15pm - 3:00pm EST
Courtyard Marriott Magnolia Room 125 Calhoun Street, Charleston, SC 29401