Libraries frequently turn to new technologies to improve the user’s experience. This could be something as simple as a macro that speeds up data entry for catalogers to implementing a new discovery system. New technologies can result in a positive transformation for the organization or unit, but the process of implementing a new technology across an organization can be challenging.
The Kenneth Spencer Research Library, the special collections library at the University of Kansas, has implemented Aeon, an online circulation system that not only gets rid of the need for paper callslips but also facilitates data-driven management decisions for all areas of the library. Aeon has improved our users’ experience and transformed our workflows. This case study will address the reasons why we chose Aeon, how we developed new workflows, staff training and our plans for encouraging more data driven decisions.