32nd Annual Charleston Conference Issues in Book and Serial Acquisition
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Saturday, November 10 • 11:15am - 12:00pm
Just Get It: The Search for Value Based Delivery

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Interlibrary Loan (ILL) is an important service that is highly valued by faculty, students, and staff at UC Irvine. Providing access to information resources quickly and efficiently is an ongoing goal of the UCI Libraries. Internal factors such as budget cuts and reduced staffing and external factors such as the ease and affordability of on-demand purchases made the time ripe to investigate and improve interlibrary loan services.

A series of pilot projects involving staff from Access Services, Collections and Acquisitions were conducted to measure the cost of services, decrease time to delivery and improve workflow. These pilot projects included purchasing items on demand, using staff expertise in other departments to assist in processing foreign language ILL requests, using existing technology to enhance workflow, and using short-term loans available from publishers through patron initiated acquisitions.

Our objective is to show how a number of smaller projects can make a big difference. Attendees can expect to learn strategies to help change workflow using existing staff and resources, manage staff expectations and to hear about our victories as well as our defeats.


Kristine Ferry

Head, Access Services, UC Irvine Libraries
Kristine Ferry is currently Head of Access & Operations at the UC Irvine Libraries.  Her background includes positions in Electronic Resources, Web Services, Information Technology, Reference, Collections, and Emerging Technologies.  She has an MSI from the University of Michigan... Read More →

Gerry Lopez

Head, Document Access & Delivery, UC Irvine Libraries
Gerry Lopez is Head of Document Access and Delivery at the University of California, Irvine. Before coming to Irvine in 2000, he worked fourteen years in the Interlibrary Loan Department of the Earl Gregg Swem Library at the College of William & Mary in Williamsburg, VA.  

John Novak

Acting Head, Collection Development, UC Irvine Libraries
John Novak has been the Acting Head of the Collection Development at the UC Irvine Libraries for over one year.  In addition to this responsibility, he has been the Research Librarian for Comparative Literature, Critical Theory and English for over 10 years.  Recently, John has... Read More →

Keith Powell

Head, Acquisitions, UC Irvine Libraries
Keith Powell has been Head of Acquisitions at the UC Irvine Libraries since November 2006.  Keith’s work experience includes eleven years in library acquisitions and serials at UC Santa Barbara, four years as Acquisitions Librarian at Alabama State University, and five years as... Read More →

Saturday November 10, 2012 11:15am - 12:00pm EST
Francis Marion Calhoun Room 387 King Street, Charleston, SC 29403