32nd Annual Charleston Conference Issues in Book and Serial Acquisition

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EU: End Users-Use Statistics [clear filter]
Thursday, November 8

12:45pm EST

Alumni Use of Electronic Resources

Many libraries are now providing online resources to their alumni. It’s a great service, but what are the costs and pitfalls? What resources are libraries providing? What role does the library play?  What is the relationship with the Alumni office?  Do we charge alumni for this service? How have alumni responded? And what are the technical challenges to establishing and maintaining this service?  Sooo many questions!  This lively lunch will kick off with brief presentations from three librarians and then we’ll open up the floor to hear from participants.  We invite librarians who are already providing alumni resources to share their expertise with those of us who are just entering into this new arena.   Esther Onega, Head of the Brown Science and Engineering Library at University of Virginia was an early proponent of this service and has been working on this service for seven years.  Nancy Rosenwald, Director of the Newberry College library has just kicked off the program and will tell us about those very recent experiences.  Joan Campbell, Collections Librarian at Bowdoin College, will highlight their  new JSTOR program for alumni.


Joan Campbell

Collections Librarian, Bowdoin College
Joan Campbell has been the Collections Librarian at Bowdoin College in Maine since 2006.  Previously, she was Research and Instructional Services Librarian at Wellesley College in Massachusetts. She received her MLS from Simmons College in 1989 and served as Assistant Librarian for... Read More →

Claire Fund

Addlestone Library, College of Charleston, Director of Administrative Services
Claire Fund has served as Director of Administrative Services at the College of Charleston Library since 1996.   She coordinates, plans and implements major projects including building the new Addlestone Library, Friends of the Library projects,   budgeting, planning  and personnel... Read More →
avatar for Esther Onega

Esther Onega

Director, Collections Delivery and Access, University of Virgina
Esther Onega has been a librarian in various capacities at the University of Virginia since 1997, starting as the Distance Education Librarian. In 2007 she became the Google Book Project Manager, then Head of the Brown Science & Engineering Library, and now she is the Director of... Read More →

Nancy Rosenwald

Director, Wessels Library, Newberry College
Nancy Rosenwald received her bachelor’s degree in History from Furman University, and a M.A.in Asian History from Wake Forest University. At Wake Forest, she assisted the Curator of Rare Books at the Z. Smith Reynolds Library and developed an interest in special collections that... Read More →

Thursday November 8, 2012 12:45pm - 2:00pm EST
Francis Marion Laurens Room 387 King Street, Charleston, SC 29403

2:15pm EST

Article Level Metrics: Analyzing Value in the Scholarly Content

Richard Cave's Slides                William Gunn's Slides

Elizabeth Lorbeer's Slides        Michael Margotta's Slides      

Heather Piwowar's Slides         

Article level metrics are increasing availability of real, or near real time data via online content delivery mechanisms that describes academic content viewing activity; including downloads, citation activity, level of social bookmarking, trackbacks and other views into the performance and scope of published research. The data presented in article level metrics benefit all stakeholders in the scholarly content value chain. Libraries can capture research publication impact of faculty research. Researchers are able to identify collaborators in real time. Funding organizations can identify the impact of the research they fund. Publishers are better able to demonstrate the quality, value and reach of their published product.

Using a panel of publishers, host service providers, and analytics industry leaders, an overview of available article level metrics will be discussed with the specific focus on the benefit for the institutional library.


Richard Cave

Director of IT and Computer Operations, PLOS
Richard oversees the I.T. Operations and Development teams at PLOS. When he joined PLOS in 2005, the I.T. department consisted of two web producers and a few decrepit servers. Fast forward to 2012 - the team now consists of almost twenty employees including developers, support technicians... Read More →
avatar for William Gunn

William Gunn

Director of Scholarly Communications, Mendeley
Dr. William Gunn is the Head of Academic Outreach for Mendeley, a research management tool for collaboration and discovery. Dr. Gunn attended Tulane University as a Louisiana Board of Regents Fellow, receiving his Ph.D in Biomedical Science from the Center for Gene Therapy at Tulane... Read More →
avatar for Elizabeth Lorbeer

Elizabeth Lorbeer

Associate Professor, Lister Hill Library of the Health Sciences - University of Alabama at Birmingham
Liz Lorbeer is a librarian who is a champion of the publisher-vendor-librarian relationship.   She is currently responsible for overseeing the management of the biomedical collection at the Lister Hill Library of the Health Sciences at the University of Alabama at Birmingham... Read More →
avatar for Michael Margotta

Michael Margotta

Head of Global Business Development, Maverick Publishing Specialists
"Michael is a Senior Maverick Associate and Head of Global Business development. In addition to providing consultation for publishing and e-distribution strategies, he is responsible for all Maverick business development operations and activities. With over 25 years senior management... Read More →
avatar for Heather Piwowar

Heather Piwowar

Co-Founder and Postdoc, ImpactStory, Duke, and UBC
Heather is a cofounder of ImpactStory (nee total-impact), an online tool for tracking the broad impact of diverse scholarly products. Heather Piwowar is also a postdoc with Duke University and the University of British Columbia. She's passionate about how scientists share and reuse... Read More →

Thursday November 8, 2012 2:15pm - 3:00pm EST
Courtyard Marriott Ashley Room 125 Calhoun Street, Charleston, SC 29401

2:15pm EST

Measuring and Applying Data about Users in the Seton Hall Library

Measuring the use and outcomes of scholarly reading demonstrates the value of library collections and helps librarians make decisions about collections and services. This presentation presents data on how faculty and students at Seton Hall University locate, obtain, read, and use scholarly articles and books, how librarians can learn from the findings to better meet user needs, and how the library can present its findings to stakeholders.


Data were gathered using questionnaire surveys of university faculty, graduate students, and undergraduate students as part of the IMLS Lib-Value project and based on Tenopir and King Studies conducted since 1977. Many questions used the critical incident of the last article and book reading to enable analysis of the characteristics of readings, in addition to characteristics of readers.


Seton Hall’s e-journal collection is vital to its users, supporting faculty research and teaching and student coursework.  However, high use of books from non-library sources suggests some deficiencies in the collection.  Findings show an opportunity to brand library material to clearly distinguish it from what is perceived as ‘free on the web’, examine use of both print and e-books, and work with professors to increase student awareness and use of library resources.


Our presentation highlights two areas of importance for librarians and its stakeholders.  First, we demonstrate a useful method for measuring library value.  Second, we show how a university library can apply survey findings to its situation, informing collection development and budget allocation. Seton Hall University is not alone in its struggle for funding during nationwide budget cuts coinciding with rising journal prices, and is an example of how libraries can express their value and learn how to best meet its users’ needs.

avatar for Lisa Rose-Wiles

Lisa Rose-Wiles

Science Librarian/Associate Professor, Seton Hall University Libraries
Lisa Rose-Wiles is the Science Librarian at Seton Hall University Libraries in South Orange, New Jersey.  She holds an MLS from Rutgers University and a PhD in Biological Anthropology from Washington University in St. Louis. Prior to moving into the library field, Lisa conducted... Read More →
avatar for Carol Tenopir

Carol Tenopir

Professor, University of Tennessee, School of Information Sciences
A frequent speaker at professional conferences and prolific author, Carol Tenopir is a Chancellor’s Professor at the University of Tennessee. For the last decade she has served on the Leadership Team of the NSF-funded DataONE project, which has brought together librarians, scientists... Read More →

Rachel Volentine

Research Coordinator, University of Tennessee
Rachel Volentine is a 2011 MLIS graduate from University of Tennessee and is a research coordinator for the Center for Information and Communication Studies at the University of Tennessee. She has a Bachelor's in history from Berry College in Rome, Georgia.  Her current research... Read More →

Thursday November 8, 2012 2:15pm - 3:00pm EST
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403

3:15pm EST

Do You Have Any Good Books to Read? Popular Reading Collections in Academic Libraries

Should academic libraries have popular reading collections? What is the value of having one? What should the collection include? How are libraries incorporating new technologies and formats? This presentation and discussion will focus on a variety of issues and challenges associated with popular reading collections: acquiring, maintaining, funding and promoting the collection. The discussion will provide an opportunity for librarians to share their experiences and ideas, and allow others considering starting a collection to ask questions. The discussion leaders will describe the collection at the University of Washington Libraries—how it was started, who’s using it, and how materials are selected and weeded.

avatar for Faye Christenberry

Faye Christenberry

English Studies Librarian, University of Washington Libraries
Faye Christenberry is English Studies Librarian at the University of Washington Libraries. She is co-author of Literary Research and the Literatures of Australia and New Zealand: Strategies and Sources (Scarecrow). Faye’s personal and professional interests converge on our topic... Read More →

Anne Davis

Collection Development Coordinator, Odegaard Undergraduate Library, University of Washington Libraries
Anne is lucky enough to have two jobs: Collection Development Coordinator for Odegaard Undergraduate Library and Anthropology Librarian for Seattle Campus of the University of Washington. She is particularly interested in graphic novels. 

Thursday November 8, 2012 3:15pm - 4:00pm EST
Addlestone Library Room 122 205 Calhoun Street, Charleston, SC 29401

3:15pm EST

How Do E-Resources Contribute to Teaching and Learning? Findings from the Lib-Value Project

The Institute of Museum and Library Services (IMLS)-funded LibValue Project (http://libvalue.cci.utk.edu/) is a 3-year project devoted to developing tools and measures for demonstrating academic libraries’ value and contributions to the work of higher education. In addition to investigating academic libraries’ support for faculty research, teaching and learning have been a major focus of effort. This presentation will feature a panel of members of the LibValue Management Team and project participants discussing findings from several projects devoted to this endeavor, specifically:

• Student Learning and the Student Experience:

Panelists will report on two threads of research related to e-resources’ role in supporting student success, including student e-resources usage during a multi-session series of library research skills workshops as well as findings from multiple surveys of undergraduate students regarding their use of resources in the University of Tennessee-Knoxville Library Commons.

• Teaching:

Panelists will present research conducted at the University of Tennessee and the University of North Carolina-Wilmington to investigate instructors’ use of electronic resources in support of their teaching. Responses from nearly 400 Graduate Teaching Assistants, part-time-, and tenure-line faculty indicate heavy (and increasing) reliance on both libraries’ electronic resources for course preparation and assigned readings. The presenters will highlight similarities and differences between responses at UNCW, a regional institution with the Carnegie Classification of “Master's L: Master's Colleges and Universities (larger programs)" and the University of Tennessee-Knoxville, classified as “RU/VH: Research Universities (very high research activity)”.

Program attendees will leave the session with more information about the LibValue Project as well as ideas for conducting similar assessment projects at their home institutions. Attendees will have ample opportunity to ask questions of the panelists.

avatar for Rachel Fleming-May

Rachel Fleming-May

Associate Professor, School of Information Sciences, The University of Tennessee
Rachel Fleming-May is an Associate Professor in the University of Tennessee’s School of Information Sciences. Her research and teaching interests include assessment, academic librarianship, and the intersection of creative writing and information

Peter Fritzler

Sciences Librarian/Lecturer, William Randall Library, University of North Carolina at Wilmington
Peter Fritzler is the Science Librarian at the University of North Carolina Wilmington (UNCW). He has held this position since 2004 and has worked at UNCW since 2002. His interests include information literacy, library user experience, and local surfing history.
avatar for Rachel Radom

Rachel Radom

Instructional Services Librarian, University of Tennessee Libraries
Rachel Radom is Instructional Services Librarian for Undergraduate Programs at the University of Tennessee Libraries in Knoxville. Her research interests include how libraries, universities, and the public respond to issues related to copyright and scholarly communication and how... Read More →

Thursday November 8, 2012 3:15pm - 4:00pm EST
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403

3:15pm EST

Positively Perplexing E-books: Digital Natives’ Perceptions of Electronic Information Resources

Anecdotal evidence from user surveys and the experiences of information professionals portray a picture that “digital native” students do not differentiate between the variety of information resources online. The issue of container only becomes problematic to these students when they have to produce a scholarly work and cite their information sources. Then the question becomes, “What is it?”. This session will present preliminary data from a survey of university students on how they recognize and label electronic information resources. The presenters will explore such questions as: Do users recognize an e-book as a book? If not, how do they categorize it? Does the amount and placement of labeling from the publisher make a difference in their recognition? Do they differentiate between an academic database and a search engine? Are newspaper articles and peer-reviewed journal articles considered synonymous? The presenters will seek audience feedback on their views of the results via the attendees’ personal mobile devices. Do they think the traditional product names of book, journal, article, etc. matter in the online world? If yes, what can librarians and publishers do to preserve the identities of these containers?

avatar for Amy Buhler

Amy Buhler

Engineering Librarian, University of Florida
My research interests are assessment of information seeking behaviors, library instruction, and marketing of library services.
avatar for Tara Tobin Cataldo, MLS

Tara Tobin Cataldo, MLS

Science Collections Coordinator, University of Florida
I am the Collections Coordinator at UF's Marston Science Library and subject specialist in the Biological and Life Sciences. I have been an academic librarian for 17 years and my research interests include information seeking behavior and usage patterns of library collections.

Thursday November 8, 2012 3:15pm - 4:00pm EST
Francis Marion Rutledge Room 387 King Street, Charleston, SC 29403

6:00pm EST

How to Engage Faculty with Academic Video

Many libraries have already invested in streaming video services. If you have—or if you’re making the decision now to bring video into your institution—engaging faculty is of key importance. How can you show your faculty ways to get the most out of your library’s video resources? When faculty embrace video, the result is increased usage and best value for your investment.

Eileen Lawrence will explain a variety of tools both live and in development, addressing integration with systems like Blackboard and LibGuides, embedding, training videos, acquisition flexibility, discoverability, and other ways to draw faculty to video.

deg farrelly will discuss the importance of discoverability, the role of the librarian, and will give examples of what librarians are currently doing and can do.

Carolyn Bain will show examples of creative ways instructors have used video to improve research and how they’ve integrated video into teaching for specific subject areas.

We hope you’ll leave the presentation with new ideas for promoting video, building awareness, and creating excitement among your faculty members.

avatar for Carolyn Bain

Carolyn Bain

President, Bain Pugh & Associates, Inc.
Carolyn Bain, Ph.D. is president of the award-winning media firm, Bain Pugh & Associates, Inc. Before migrating from academia to a career in media, she served as Associate Professor with tenure and Head of Theatre at the University of Alabama-Birmingham. She returned to academia to... Read More →
avatar for deg farrelly

deg farrelly

Media Librarian, Arizona State University Libraries
With 40 years experience as a media librarian deg farrelly provides a unique perspective on video in academic libraries. He is the author of “Streaming Video” in the book Rethinking Collection Development and Management, (published by ABC-Clio) and co-investigator in the 2013... Read More →
avatar for Eileen Lawrence

Eileen Lawrence

VP, Sales and Marketing, Alexander Street Press
Eileen has worked with academic libraries since 1980. She’s one of the founders of Alexander Street Press, having served previously as Vice President of Sales at Chadwyck-Healey, Inc.  Eileen created and manages Alexander Street’s sales teams globally, has worked with regional... Read More →

Thursday November 8, 2012 6:00pm - 6:45pm EST
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403
Friday, November 9

12:45pm EST

Discover EDS: Tales of Implementation and Use

This Lively Lunch will be delivered as a panel presentation by librarians who have employed Ebsco’s Discovery System (EDS) in their academic libraries.  The panelists will address several important aspects of launching a discovery system such as Implementation, Information Literacy, and Assessment, Usability and Customization.  The implementation component will include technical aspects, business requirements, launch preparation, and implementation success.  The information literacy component will include how academic reference services and library instruction has been transformed because of EDS. Assessment, Usability and Customization will focus on customizing the search box, modifying the display of custom links, operability of link resolvers, and assessing EDS using statistics and usability testing.

Michael Gorrell from EBSCO will be present to answer questions and a Q & A time is scheduled at the end of each session for audience members to ask questions, comment and share experiences. 

avatar for Shannon Fox-Teichmann

Shannon Fox-Teichmann

Coordinator of Electronic Services & Collections, Austin College Abell Library Center
Austin College
avatar for Michael Gorrell

Michael Gorrell

Executive Vice President of Technology, Chief Information Officer, EBSCO Information Services
Michael Gorrell is the Executive Vice President of Technology, and Chief Information Officer of EBSCO Publishing. He is responsible for managing all technology operations for EBSCO Publishing, as well as providing key leadership in strategic product direction for the EBSCOhost platform... Read More →
avatar for Athena Hoeppner

Athena Hoeppner

Discovery Services Librarian, University of Central Florida Libraries

Rafal Kasprowski

Electronic Resources Librarian, Rice University
Over the years, I have been responsible for license negotiation, e-resource acquisitions, OpenURL and discovery platform implementations, remote access maintenance, and collection development. I have organized conference sessions, presented, and published on e-resource management... Read More →

Elizabeth Kocevar-Weidinger

Head of Instruction and Research Services, Longwood University
Elizabeth Kocevar-Weidinger is Head of Instruction and Research Services and interim E-Resources librarian at Longwood University, Farmville, Virginia. She has published and presented on reference and instruction and electronic services, informal learning spaces, and millennial culture... Read More →
avatar for Alyssa Koclanes

Alyssa Koclanes

Technical Services, Serials& Instruction Librarian, Eckerd College
Alyssa Koclanes currently works as the Technical Services, Serials, & Instruction Librarian at the Peter H. Armacost Library at Eckerd College in St. Pete, Florida.
avatar for Mary Page

Mary Page

Associate Director for Collections and Technical Services, University of Central Florida
Since 2010, I have served as the AD for Collections and Technical Services at the University of Central Florida. Right now, I am working on a couple of cool projects, such as implementing a discovery tool, planning for a complete library renovation, and getting a digital program... Read More →

Virginia Polley

Information Literacy Librarian, Stevenson University
I have been working at Stevenson University (formerly Villa Julie College) since 2002 as the Information Literacy Librarian. Prior to that I had worked at Harford Community College, Iowa State University, and East Tennessee State University. I received my MLS at Brigham Young University... Read More →
avatar for Audrey Powers

Audrey Powers

Associate Librarian, University of South Florida
I am an Associate Librarian at the University of South Florida. Currently, I work with students and faculty in The College of The Arts, but in my former life I was a Science librarian. These very different roles have provided me with the unique opportunity to work with researchers... Read More →

Robb Waltner

Head of Acquistions and Collection Development, University of North Florida
I have served as the Head of Acquisitions and Collection Development at the University of North Florida for seven years.  I also have experience in public services and access services.  I have a B.A. in English and an M.A. in Library, Media, and Information Science.

Friday November 9, 2012 12:45pm - 2:00pm EST
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403

12:45pm EST

Enhancing User Accessibility in Library Products

About 650 million or roughly put 10% of the world’s population live with some form of disability or the other (Source: http://www.disabled-world.com/disability/statistics/). Libraries play a very important role in the life-long learning of individuals and research shows that a significant number of people still go to the libraries, inclusive of the disabled. One study released in July 2012 talks about 56% respondents who went to the library in the last year, at least once. (Source: http://libraries.pewinternet.org/2012/06/22/part-4-how-people-used-the-library-in-the-past-year/ ). Given the diversity of people that use libraries and library related products, especially with evolving technology, companies that feed libraries with content and create library products, need to ensure they are accessible to one and all. Several standards such as Section 508, WCAG 1.0 and 2.0 lay down guidelines to follow to promote web accessibility. Besides library product companies, librarians and library users can also do their bit in enhancing accessibility in library products and content.

This panel discussion on “Enhancing User Accessibility in Library Products” has been structured with a diverse representation of product and service companies that are in the library, publishing and educational domains, with people who have a strong business and technology background. The panel will facilitate a lively interactive lunch discussion around:

1. Why is accessibility of significance to the library market?
2. What are the standard guidelines in building accessibility in library products?
3. What roles do product companies, librarians and users play in promoting accessibility?
4. What practices and implementation techniques can be adopted over and above the standard guidelines in building a truly accessible product?
5. A case study brought to the table to highlight the points discussed

avatar for Timothy Babbitt

Timothy Babbitt

SVP, Platform Management, ProQuest
Tim Babbitt is Senior Vice President, ProQuest Platforms and is responsible for bringing innovation to platform content and tools that support researchers across the entire lifecycle of their research. Prior to joining ProQuest in 2009, Babbitt served as the Chief Information Officer... Read More →
avatar for Frank Menchaca

Frank Menchaca

Executive Vice President, Research Solutions, Gale, Cengage Learning
Frank Menchaca is executive vice president of Gale, Cengage Learning.  Frank began his career with Gale in 1994. He has held various positions of increasing responsibility since then, including vice president and publisher of four imprints: Charles Scribner's Sons, Macmillan Reference... Read More →
avatar for Rajini Padmanaban

Rajini Padmanaban

Director,Testing Engagements, QA InfoTech
As Director of Engagement, Rajini Padmanaban leads the engagement and relationship management for some of QA InfoTech's largest and most strategic accounts. She has more than eleven years of professional experience, primarily in the software quality assurance space. Rajini actively... Read More →
avatar for Mukesh Sharma

Mukesh Sharma

CEO, QA InfoTech
As founder and CEO of QA InfoTech Worldwide, Mukesh is responsible for the company's vision and leads the organization's worldwide operations, marketing, sales and development efforts. He founded QA InfoTech with a vision to provide unbiased Quality Assurance (QA) testing solutions... Read More →

Friday November 9, 2012 12:45pm - 2:00pm EST
Francis Marion Pinckney Room 387 King Street, Charleston, SC 29403

2:15pm EST

Does Format Matter? Comparing Usage of E-books and P-books

When multiple formats of the same book are available, to what extent does use of one format impact use of the other? Are there similar patterns of use that might predict preferences for a particular format? This study analyzes three years worth of use data for a large e-book collection in comparison with circulation data for the same set of titles. Using COUNTER data, more nuanced publisher-supplied data, and ILS circulation statistics, we examine usage from multiple angles to show both overlap and degree of usage. In addition to presenting detailed use data, we will discuss the methodology used to gather and compare these large data sets. This study will help determine whether there are similarities in use level for the different formats, helping us learn more about user preferences, and helping us build better collections.

avatar for Christopher C. Brown

Christopher C. Brown

Reference Technology Integration Librarian, University of Denver
University of Denver, Main Library
avatar for Michael Levine-Clark

Michael Levine-Clark

Dean, University of Denver Libraries

Friday November 9, 2012 2:15pm - 3:00pm EST
Francis Marion Pinckney Room 387 King Street, Charleston, SC 29403

2:15pm EST

The Truth Is Out! How They Really Search

The presenters will discuss the results of a two-year study, funded by Google, that examined undergraduate students' on-line research behaviors. The focus of the project was to examine search techniques that students ARE actually using--not what they tell us they are using. The investigators, as far as they know, were the first to use an unobtrusive web-based tracking tool, OpenHallway, which captures audio and video, in order to record students’ thought processes and on-line research strategies. Students were asked to do research on their own. The lack of the presence of a librarian and the unobtrusiveness of OpenHallway allowed the students to open up in a way they would not have in a controlled environment. Initial analysis has indicated that many of the students’ search patterns fall into one or more of five specific categories, which we will discuss as we demonstrate examples. The demonstration will challenge the audience's perception of how students actually do research.

We will include the audience in rigorous discussion and analysis of the presented evidence. We will ask attendees to provide examples of their own experiences with student research behaviors, discuss them, and compare ways to help students better understand the art and complexities of on-line research.

The objective of the session will be to encourage the audience to re-evaluate library instruction and web design. The audience will:

• learn how to identify specific kinds of on-line research behaviors
• look more critically at library web-page design
• incorporate existing student research patterns into current library instruction.


Beth Bloom

Instruction Librarian and Associate Professor, Seton Hall University
Beth Bloom, Associate Professor/Librarian II, at Seton Hall University,has an MA in Musicology, in addition to her MLS. She is liaison to the departments of art, music, women’s studies, nursing, and various health sciences. She coordinates Bibliographic Instruction and is a co-recipient... Read More →
avatar for Marta Deyrup

Marta Deyrup

Librarian and Professor, Seton Hall University
Marta Deyrup is Professor and Head of Technical Services at Seton Hall University Libraries in South Orange, New Jersey. She holds a MLS from Rutgers University and a PhD from the Department of Slavic Languages and Literatures, Columbia University.

Friday November 9, 2012 2:15pm - 3:00pm EST
Francis Marion Drayton Room 387 King Street, Charleston, SC 29403

2:15pm EST

Trends in Mobile Web Usage: An Exploration into Journal Usage

Mobile hand-held devices are ubiquitous in today's society, but are they being used to read the scientific literature?  In a rigorous study of 690 journals hosted on HIghWire's platform that were optimized for mobile devices, we report on the similarities and differences in article download and usage patterns between mobile devices and desktop/laptop computers  Bill Matthews, Director of Business Development, HighWire | Stanford University will speak to the many ways in which this data can be regarded, followed by opening up the conversation to a discussion with audience members about how they are finding increased usage of mobile impacting their world.

avatar for Bill Matthews

Bill Matthews

Director of Business Development, HighWire | Stanford University
Bill Matthews is responsible for the business development activities at HighWire including marketing, sales, and strategic partnership. In this role, Bill brings a well balanced pedigree of business practices to HighWire consisting of a consultative communication style, customer-focus... Read More →

Friday November 9, 2012 2:15pm - 3:00pm EST
Francis Marion Carolina Ballroom 387 King Street, Charleston, SC 29403

2:15pm EST

We Asked and They Told Us: Comparing User and Librarian Service Perceptions

The study and survey instrument developed by the presenters examines the perceptions and preferences of users and library staff in the information commons (IC) environment. The presenters developed two survey instruments, one for library users and one for library staff, to measure responses of the same or similar questions asked of IC users and staff at five academic university libraries throughout the United States. Focusing on the University of Florida results gathered from user and staff responses, the presenters provide charts and grafts to delineate the divide or lack of understanding existing between library service providers and their customers across the five institutions that participated in the study. The presenters will involve the audience through discussion about actions that librarians can take to partner with the user in developing services that realistically address customer needs. Finally the presenters show how survey results are influencing innovation and implementation of user driven services within these libraries.


Michele Crump

Access Support Librarian, University of Florida
Michele Crump is the head of Access Support at the University of Florida Libraries. Prior to her current position, she has served in various technical services positions at Florida since 1991: Emerging Technology Librarian, interim Director of Technical Services Division, and chair... Read More →
avatar for LeiLani Freund

LeiLani Freund

H&SS Library West Assessment/Information Services Coordinator, University of Florida, George A. Smathers Libraries
LeiLani Freund is currently the Assessment/Information Services Coordinator and a reference librarian and Linguistics subject specialist at the Library West Humanities and Social Sciences Library, the largest branch of the University of Florida Libraries. She has been at Florida for... Read More →

Friday November 9, 2012 2:15pm - 3:00pm EST
Courtyard Marriott Magnolia Room 125 Calhoun Street, Charleston, SC 29401

3:15pm EST

Collaborating to Analyze E-Journal Use Data: A Discussion of Cross-Institutional Cost-Per-Use Analysis Projects within the UNC System

The transition from print to e-resource collections has created unprecedented potential for libraries to collaborate in the collation and analysis of use data. This presentation will consider how libraries can harness this potential to better understand and enhance return-on-investment for their e-journal subscriptions. Specifically, it will discuss two projects within the University of North Carolina (UNC) system through which the system libraries shared use data to make cross-institutional analyses of expenditures, use, and cost-per-use (CPU). The first project, initiated by one of the presenters in the early 2011, centered on the analysis of e-resource CPU data shared among four UNC libraries. The second project was participated in by all UNC system libraries in May of 2012 and resulted from a mandate issued by the UNC General Administration to compare the expenditures for and use of the system libraries’ journal subscriptions. Throughout the discussion of these projects, the presentation will emphasize the opportunities and challenges of collaborative analysis of e-journal use data.

avatar for Patrick Carr

Patrick Carr

Head of Electronic & Continuing Resources Acquisitions, East Carolina University
Patrick Carr is Head of Electronic & Continuing Resources Acquisitions at East Carolina University’s Joyner Library. Prior to starting at East Carolina University in 2008, he worked in serials librarian positions at Mississippi State University for three and a half years. Patrick... Read More →
avatar for Virginia Martin

Virginia Martin

Head, Continuing Resource Acquisitions, Duke University Libraries
Virginia Martin is Head, Continuing Resource Acquisitions Department at Duke University Libraries. Previously, she held positions as Electronic Resource Acquisitions Coordinator at Duke University Libraries and as Head of Electronic & Continuing Resources Acquisitions at Joyner Library... Read More →

Friday November 9, 2012 3:15pm - 4:00pm EST
Francis Marion Rutledge Room 387 King Street, Charleston, SC 29403

3:15pm EST

Empowering Scholars Through Altmetrics

Measurements are powerful. We need appropriate metrics of research impact if we want responsible discovery, accurate assessment, and useful interpretation of research output.
Until recently, scholarship has been dependent on the impact of the publishing container as a proxy for the impact of the research work within. We can now do better: the post-publication impact of individual research objects can be tracked in the scholarly literature and within wider communities through traditional citations and altmetrics sources -- downloads, bookmarks in delicious, shares on Twitter, discussions on Mendeley, patent prior in patents.

These diverse article-level metrics will not only drive more enlightened discovery and more informed assessments, they empower scholars. Researchers are changing where they decide to publish papers, how they value the dissemination of non-traditional research products, and how they perceive outreach and PR.

Join our lively discussion about the impact of article-level measurements on the research landscape today, how you can help make them better, and how you can start using them within your universities and publishing venues.

avatar for Peter Binfield

Peter Binfield

Co-Founder and Publisher, PeerJ
Pete Binfield has worked in the academic publishing world for almost 20 years and is the Publisher and co-Founder of PeerJ, a new Open Access publishing company. Since gaining a PhD in Optical Physics, he has held positions at Institute of Physics, Kluwer Academic, Springer, SAGE... Read More →
avatar for Heather Piwowar

Heather Piwowar

Co-Founder and Postdoc, ImpactStory, Duke, and UBC
Heather is a cofounder of ImpactStory (nee total-impact), an online tool for tracking the broad impact of diverse scholarly products. Heather Piwowar is also a postdoc with Duke University and the University of British Columbia. She's passionate about how scientists share and reuse... Read More →

Michael Taylor

Research Specialist, Elsevier Labs
Mike Taylor is a researcher at Elsevier Labs, based in Oxford, UK. His current areas of interest include altmetrics, contributorship and issues of identity. He has served on the ORCID technical working group for several years. Details of his work can be found at http://labs.el... Read More →

Drew Wright

Librarian/Research Services Coordinator, Samuel J. Wood Library & C.V. Starr Biomedical Information Center, Weill Cornell Medical College, Cornell University
Drew is the Research Librarian and Research Services Coordinator at Weill Cornell Medical Library, where he serves as a liaison between the library and the research community and provides support to students and faculty regarding publishing, grant-writing, experimental design... Read More →

Friday November 9, 2012 3:15pm - 4:00pm EST
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403

5:45pm EST

"Well, of course students will love them!" A Consortium Study of Student Perceptions and Use of eBooks

A consortial ebook initiative offered the CTW Libraries (Connecticut College, Trinity College and Wesleyan University) an opportunity to explore their students’ attitudes and experiences with the libraries’ ebooks.

As part of the ebook pilot evaluation, a group of CTW librarians developed a series of open-ended questions and hands-on tasks to ask undergraduate students on each campus about their understanding, discovery, and use of ebooks. Using these ethnographic techniques, the librarians hoped to learn students’ reactions to various e-books platforms, preferences for “e vs. p”, and how students might go about incorporating ebooks into their research process. Due to differing institutional cultures, the librarians also wanted to see if there were discernible differences in student behavior and attitudes across the three campuses.

Results from these interviews will be discussed, including students’ overall reactions to ebooks, how they find and use ebooks, suggestions to make the ebook experience more user-friendly, and what they foresee as possible directions for academic e-books and their role in libraries as the market evolves.


Kathy Gehring

Serials & E Resorces Librarian, Connecticut College
avatar for Kendall Hobbs

Kendall Hobbs

Reference and Instruction Librarian, Wesleyan University
Kendall Hobbs has been a Reference and Instruction Librarian at Wesleyan University in Middletown, Connecticut since 1997. He has a BA in philosophy from Vanderbilt University, an MA in philosophy from Emory University, and an MLS from SUNY Buffalo.
avatar for Lorraine Huddy

Lorraine Huddy

Librarian for Collaborative Projects, CTW Library Consortium

Robert Walsh

Social Sciences Librarian, Trinity College
Rob Walsh never thought he’d grow up to be a librarian – but, he’s glad he did. After finishing his MA in African American Studies at the University of Wisconsin – Madison, and not wanting to be a well educated bartender or a hapless PhD candidate, he moved back East and eventually... Read More →

Friday November 9, 2012 5:45pm - 6:30pm EST
Courtyard Marriott Cypress Ballroom South 125 Calhoun Street, Charleston, SC 29401

5:45pm EST

Patron-Driven Acquisitions and the Development of Research Collections

Although often treated as a new phenomenon, patron initiated acquisition programs represent the continuation of a long tradition of grass roots collection development – a tradition that many research libraries moved away from as their librarians developed a new-found sense of professional standing in the 1960s and 1970s. The relatively recent re-emergence of patron initiated acquisitions as a key component in the development of research collections has been portrayed as a challenge to that professional standing; yet, the evidence suggests that a well-managed plan can complement the expertise of the subject specialist while effectively meeting the needs of users. Many users either do not know the subject specialist in their field or feel that they often receive the least individualized attention from the subject specialists who ostensibly serve their needs. This paper reviews the results of a pilot project involving a patron-driven acquisitions plan currently employed at one major research institution. Analyzing those items purchased for a variety of disciplines in the humanities, social sciences, and sciences provides a picture of the impact of patron driven acquisitions on research collections. The authors present an assessment of statistics related to circulation, subject emphasis, and consortial holdings from data gathered in these fields. The authors suggest that this collection model is one part of an ever growing suite of services designed to meet “just in time” user needs and can be a particularly useful tool in the development of policies for consortial purchases.

avatar for Thomas H. Teper

Thomas H. Teper

Associate Dean Collections & Technical Services, University of Illinois Library

Lynn Wiley

Acquisitions Librarian, UIUC
Lynn Wiley has a BA in Anthropology and an MSLS from the School of Library Science at the University of North Carolina at Chapel Hill. She is currently the Head of Acquisitions and Associate Professor of Library Administration at the University of Illinois at Urbana Champaign. She... Read More →

Friday November 9, 2012 5:45pm - 6:30pm EST
Francis Marion Colonial Ballroom 387 King Street, Charleston, SC 29403
Saturday, November 10

11:15am EST

Getting Students to the Right Place with the Right Skills: Fine-Tuning a Commercial Reference Gateway to Teach Information-Seeking Skills and Guide Users to Key Resources.
As the challenge of helping students become more effective users of our online resources becomes ever greater, the need to provide training in how to intelligently use and evaluate information has become ever more important. This session will describe an innovative experiment bringing together the subject expertise of Columbia University librarians and the production and design skills of Credo Reference. Through this partnership we employed new kinds of tools, embedded locally-created instructional materials, and built customized paths to the most relevant resources in our collections, focusing specifically on the needs and learning path of undergraduate writing students. Time will be given to allow participants to talk about similar efforts their libraries are making to help students become smarter searchers, so that we can all learn from one another.


Anice Mills

Undergraduate Services Librarian, Columbia University

Bob Scott

Digital Humanities Librarian, Columbia University

Saturday November 10, 2012 11:15am - 12:00pm EST
School of Science and Mathematics Building Room 138 202 Calhoun Street, Charleston, SC 29401